No matter what customer support tells you, you cannot get a refund on the game you already downloaded. Not liking the game you already bought is your mistake, according to Bethesda. So before you actually make your purchase, you should watch some reviewes on YouTube, or read some other reviews on sites such are IGN and Gamespot. It will do good for your wallet.
Fallout 76 is not performing as good as developers and publishers would hope. The game has a large number of bugs and things that just shouldn’t happen. But still, if you are a fan of the series, you should consider getting it. It can still be a lot of fun if you have some close friends to play with.
I’m not sure why Bethesda rushed this product out so early. Maybe because of some financial reason, but certainly not because they though that the game was ready to be played by hard core fans. Fallout is one of the pillars of classic PC gaming. Bethesda really should give this game a better treatment.
We all played Oblivion, Skyrim and other Fallout games, we do know that many bugs can actually be a lot of fun and interesting to see. But this time gamers are mad that their favorite game turned out to be a bit too buggy.